Refund and Credit Policy

Credits and generation results

The creation panel shows the credit cost before submission. Credits are deducted when a generation is submitted. If the system records that task as failed or canceled, the associated credit deduction is reversed. A pending task, temporary polling error or hidden library item does not by itself mean the task failed. Refresh its status or contact support with the task ID before submitting a replacement.

A successfully delivered output consumes its displayed credits. AI generation is probabilistic; preference, prompt interpretation or visual imperfections alone do not establish a technical failure or an automatic cash refund. If an output is unusable because of a service defect, provide its task ID and describe the issue so we can investigate. This does not limit remedies required by consumer law.

Plans, renewals and cancellation

Subscriptions renew at the price and interval shown at checkout unless canceled. You can request cancellation through Billing settings; the cancellation confirmation states when it takes effect. Cancellation normally prevents the next renewal and does not automatically refund the current period. Contact support if cancellation cannot be completed. Credit allocations, validity and limits are those shown for the purchased plan; do not assume that unused credits roll over indefinitely. Credits are service units, not cash, cannot be transferred between accounts, and have no cash redemption value except where law requires a remedy.

Payment and refund requests

For duplicate charges, unauthorized payments, incorrect amounts, missing purchased credits or other billing problems, email support@kadenly.com promptly from your account email. Include the order identifier, date, amount and a description. Do not send full card details, passwords or bank credentials.

We investigate the payment and service records before deciding a remedy. A verified duplicate or incorrect charge, undelivered purchase, service defect or legally required refund is addressed as appropriate. Requests based only on changing your mind after using a purchase are not automatically eligible. Promotional or free credits are not cash purchases. We cannot promise a fixed refund-processing time because the payment provider and your bank also affect it. Approved cash refunds are returned through the original payment channel when possible.

Fair remedies and disputes

An approved refund may require adjustment of the related unused credits or subscription entitlement so the same purchase is not both refunded and retained for further use. We will explain the affected entitlement. We do not automatically confiscate unrelated valid purchases. A restored task deduction and a cash refund for the same loss are considered together; this policy does not permit collecting duplicate compensation.

Abuse or content violations can result in restrictions under the Content Policy, but allegations alone do not remove mandatory refund rights. Contact us to challenge an incorrect decision. You remain entitled to raise a good-faith payment dispute and exercise applicable statutory rights. Nothing in this policy excludes rights that cannot lawfully be waived.